Transforming clogged inboxes into fully automated workflows—powered by Serverless AI.
Businesses today run on speed. But when support teams are stuck manually reading emails, assigning priorities, and creating JIRA tickets, efficiency comes to a halt. Hours are wasted. Response times slip. SLAs suffer. Customers wait.
At NeenOpal, we’ve helped enterprises overcome this exact bottleneck with a Serverless AI-powered Email-to-JIRA automation—a solution that converts raw emails into fully classified, audit-ready JIRA tickets with zero manual effort.
And the results?
- 92% accuracy in AI-driven classification
- 70% faster ticket response time
- 0% triage errors during implementation
This is not theoretical. We’ve built and deployed this for global clients using AWS, Microsoft Graph, and JIRA Cloud—and the impact has been transformative.
Why Email-to-JIRA Automation Matters Now More Than Ever
Most teams still rely on humans to read support emails, decide the priority, choose the right assignee, manually create JIRA tickets, and track everything. This leads to:
- Delayed response times
- Inconsistent prioritization
- High operational overhead
- Zero traceability into “why” decisions were made
- An overworked support team that spends more time sorting tickets than solving them
Enter AI-driven Email-to-JIRA Automation—your 24/7 digital triage analyst.
How NeenOpal’s AI-Driven Email-to-JIRA Automation Works
Backed by AWS Serverless and Generative AI, our solution eliminates 100% of repetitive triage work.
1. Intelligent Email Ingestion
EventBridge triggers an AWS Lambda function every few minutes to fetch unread emails from Microsoft Exchange using Graph API.
2. AI Classification with AWS Bedrock
We use Claude 3.5/4.5 Haiku to extract:
- Intent
- Issue summary
- Priority
- Correct assignee
- Reasoning behind the classification
The AI not only labels but also justifies the decision—making the workflow audit-ready.
3. Automated Ticket Creation in JIRA
The system instantly creates a structured ticket in JIRA Cloud with complete metadata (summary, description, priority, assignee) via REST API.
4. Full Audit Traceability Instantly Generated
Every email transaction stores:
- Raw email
- AI analysis
- Final JIRA payload
- Execution logs
…in a structured S3 folder for total compliance and debugging.
This is enterprise-grade automation designed for IT, Support, Engineering, and Ops teams handling thousands of emails daily.
Why NeenOpal Is the Partner of Choice for AI-Driven Automation
Unlike generic automation vendors, we combine:
1. Deep AI Engineering Expertise
We build AI systems using AWS Bedrock, Anthropic models, and custom LLM pipelines.
2. Serverless & Cloud-Native Architecture
We ensure your automation is scalable, zero-maintenance, and cost-efficient.
3. Security-First Approach
Secrets Manager, audit trails, structured logging, access policies — everything is enterprise-grade.
4. Proven Experience with JIRA, Azure, Microsoft Graph
We’ve done this before. For clients with strict compliance and operational requirements.
5. Tailored Automation Workflows
Your business rules. Your routing logic. Your data governance.
No fluff. Pure impact.
Is Your Support Team Still Manually Processing Emails?
Imagine this instead:
- Your team focuses on solving problems—not creating tickets
- Every email is processed within seconds
- No human errors
- Full visibility and traceability
- A future-proof, serverless automation foundation
This is what NeenOpal delivers.
Ready to Automate Your Email-to-JIRA Workflow?
Let’s transform your support operations with AI—securely, at scale, and with guaranteed results.
Book a consultation with our AI Engineering team today.
