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Just a week into a new partnership, a digital lending company contacted NeenOpal on New Year’s Eve due to a critical infrastructure outage. Their production systems had been down for over two business days, disrupting operations during a peak traffic period. NeenOpal’s DevOps team promptly intervened, restoring services within hours. This immediate resolution was followed by a comprehensive AWS Well-Architected Framework Review (WAFR) to identify underlying reliability issues and deliver a clear roadmap for building a scalable and resilient cloud infrastructure.
The client faced multiple cloud infrastructure and performance issues that hindered operational stability and user experience. These challenges became especially critical during peak usage, directly affecting revenue and service delivery.
The client’s core environment was unavailable, impacting customer transactions and revenue.
Lack of observability and health checks made diagnosis and recovery time-consuming.
The infrastructure lacked autoscaling, resulting in poor handling of traffic fluctuations.
Inconsistencies across environments and untagged resources made management difficult.
To quickly resolve the outage and prevent future incidents, NeenOpal delivered a mix of rapid response and long-term architectural improvements. The focus was on restoring operations and building a more resilient, scalable environment.
NeenOpal’s engineers responded immediately, despite it being a holiday night, to restore services and bring the business back online in under four hours.
A thorough assessment was conducted to identify root causes, resilience gaps, and deviations from AWS best practices.
The team shared actionable, prioritized improvements covering fault tolerance, scalability, automation, and resource naming standards.
Key issues such as security misconfigurations, over-provisioned resources, and scalability limits were documented and organized into a clear remediation roadmap.
NeenOpal's certified AWS architects bring deep expertise in the Well-Architected Framework and real-world implementation. Our quick response during a holiday outage reflects a strong sense of ownership and reliability. Beyond technical reviews, we provide clear, prioritized recommendations tied to business outcomes, and stay engaged through implementation and ongoing infrastructure improvements.
We followed a structured yet flexible approach to restore operations quickly and lay the foundation for long-term reliability. Each phase focused on delivering immediate value while aligning with AWS best practices.
Logged in remotely within hours to fix the live issue and bring systems back online.
Performed a detailed walkthrough of the AWS infrastructure, identifying architectural gaps.
Mapped findings across AWS WAFR pillars and matched each issue with a tactical solution.
Delivered a prioritized action plan with technical steps, estimated savings, and timelines.
Continued engagement for phased implementation of improvements and further automation.
Our engagement not only resolved the immediate outage but also set the stage for long-term infrastructure improvements. The client gained rapid relief and actionable insights for ongoing optimization.
When a major outage disrupted the client’s operations during a key holiday period, the issue wasn’t just technical, it posed a serious business risk. Their systems had been down for over two business days, blocking transactions and affecting revenue. Despite it being New Year’s Eve, NeenOpal responded immediately, reflecting our strong culture of ownership and client focus. Our team worked late into the night and successfully restored operations within hours. What started as a crisis became an opportunity to improve long-term stability. Through a focused AWS Well-Architected Framework Review, we identified key infrastructure issues and delivered a clear, actionable plan to strengthen reliability and scalability.
Engagement Manager
Content Writer
